ELG-003 · Digital rights operations
An estimated 80–90% less manual work.
Discovery, prioritization and claims work consolidated into one platform for a three-person specialist team.
Manual work reduced
Estimated across the observed workflow
Channels monitored
Across three rights portfolios
Content recency
Improved from daily-level filtering
01 · The constraint
What was getting in the way.
Specialists searched channels individually, opened videos one by one, relied on years of memory, checked existing claims in another system and maintained a large, changing subscription list.
02 · The intervention
The work was redesigned first.
The interface was tuned to the speed of expert users with configurable classifications, exclusions, blocked keywords, keyboard shortcuts and clear queues.
03 · The operating system
One workflow.
Every handoff visible.
04 · What Elagon built
A complete system around the model.
Elagon created one discovery and claims-operations platform spanning three rights portfolios. It monitors channels, improves recency filtering, surfaces high-value work, shows claim history and supports review and claim initiation in one place.
05 · Human control
Accountability stayed with the team.
The specialist team owns portfolio rules, prioritization and claim decisions. External-platform authorization remained the gate for production claim activation.
What moved into the operation
- 01Unified monitoring platform
- 02Portfolio and prioritization controls
- 03Expert review queues
- 04Claim initiation workflow
Measurement noteThe reduction is a technical-team estimate based on observation of the prior workflow and direct employee feedback.